Not only that, it’s a great way to show to potential customers your commitment to excellent customer service. That way, you can extend your customer service beyond the walls of your business by publicly and directly responding to reviews and resolving any issues that a customer may have walked away with. You’ll also want to claim your Yelp Business Page, if you haven’t already. If you’re not sure where to start, check out our article on how to improve your customer service experience. After all, a one-star increase in overall rating can lead to a 5-9% increase in revenue. Start thinking about how your business might be able to improve its customer service. That’s why reviews that mention good customer service are 15 times more likely to be a 5-star review than 1-star review. Notice how there’s not much middle ground? This shows just how much weight reviewers place on customer service when rating a business. And on the flip side, 76% of reviews that mention “bad” or “awful” customer service receive a 1-star rating. It can either elevate or sink a review of your business.Īmong reviews that mentioned “good” or “great” customer service, a whopping 75% of them resulted in a 5-star rating. The data also suggests that customer service cuts both ways. Customer service can make or break a review 495 reviews of Cenlar 'Called customer service because my payment I mailed was not posted to my account AFTER 10 DAYS The customer service rep blamed me for using the U.S. So what does that mean? You could make the filet mignon that’s out of this world, but if guests are feeling neglected before the food arrives, they won’t be in the right state of mind to enjoy much of anything. In fact, for every 5-star review that mentions “great taste,” there are 13 that mention “good customer service.” We found that when it came to 5-star reviews, “customer service” far outpaced cost and taste. That’s why the results of our recent data analysis of customer reviews were so surprising. But how often do you say to yourself, “I’m looking for a restaurant that has GREAT customer service?” Probably not often. when calling customer service the guy was super unhelpful and disrespectful. Or maybe you’re in the mood for something on the cheap. they will give you a 300 credit and then bill you for a bunch of hidden fees or fees in small italics. When it’s time to eat and home cooking just won’t do, how do you pick a restaurant? Perhaps you’re looking for great tasting, mind-blowing cuisine.
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